Orders and Distribution
We love it when you order from us directly – it means the author gets a greater %.
We aim to dispatch all orders within 1-2 days of your order being placed.
Orders within the UK are sent 1st class, unsigned, untracked and typically arrive with customers within 1-2 business days. Orders from outside the UK are sent International Standard, unsigned and untracked and can take two weeks to arrive.
The advisable last date to order before Christmas would be around the 18th December. Orders placed after this date are not guaranteed to arrive in time.
We are unable to refund, re-send or accept responsibility for packages going missing due to the customer providing an incorrect (or incomplete) postal address, so please check carefully before you complete your order.
Our titles are distributed by Ingram UK and are available for purchase from Gardners and Browns.
For general sales enquiries and ordering class sets, contact firstname.lastname@example.org.
All our titles are available to purchase as eBooks (ePub files) from our website, and are licensed to the purchaser only. Any form of sharing is strictly prohibited.
When you purchase an eBook direct from us you will receive a download link with the confirmation of purchase email. If you choose to pre-order an eBook, we will deliver it to your email when it’s ready.
Download the file – you will need to install an eBook reader app on your computer or phone to use it. They can be read on both PC and Mac, and most other devices – iPhone, Android, tablets etc.
There are a number of excellent free reader apps available on the App store. Adobe Digital Editions is one of them and works on both your desktop computer and any handheld devices. Download the programme and just add the ePub file to your library – you should be good to go.
You can also purchase from most mainstream eBook retailers including Amazon Kindle and iTunes.
If you are experiencing problems with installing your eBook, just drop us a line at email@example.com.